Contents
- 1 Black Friday FAQs
- 2 When does the Black Friday Shopping Event start?
- 3 What discounts are available during the event?
- 4 I’ve never shopped at Lounge before. How do I know what size to order?
- 5 If an item is in my basket, is it mine?
- 6 There is a queue at checkout. Should I refresh the page?
- 7 Can I use a Buy Now, Pay Later option during the event?
- 8 The Bundle and Save offer isn’t working for me. Why?
- 9 Can I have my order gift-wrapped?
- 10 Will I be able to select Express Delivery?
- 11 Can I cancel or make changes to my order?
- 12 Can I make changes to my shipping address?
- 13 I didn’t manage to purchase everything I wanted to during the sale. Will you be restocking?
- 14 I haven’t received an order confirmation email. Has my order been placed successfully?
- 15 Where is my order? Are there shipping delays?
Black Friday FAQs
Answering the most frequently asked questions during the Black Friday Shopping Event, this article provides everything you need to know to fill your basket quickly and easily.
When does the Black Friday Shopping Event start?
The Black Friday Shopping Event begins on Sunday, 17th November at 6pm GMT.Sign up to be the first to know about exclusive Lounge updates.
What discounts are available during the event?
During the Black Friday Shopping Event, you can expect discounts of up to 70% across your favourite Underwear, Intimates, Clothing, Sleep, and Swimwear.
For a more detailed look at the offers available, check out our Black Friday Top Picks.
I’ve never shopped at Lounge before. How do I know what size to order?
If you’re unsure of your size, please click here to refer to the Lounge Size Guide.
If you’d like more guidance on finding the perfect fit, click here to start a chat with a member of our Client Services team.
If an item is in my basket, is it mine?
Unfortunately, an item isn’t yours until you have completed your purchase at checkout. Therefore, we recommend checking out as quickly as possible once all items are added to your basket.
There is a queue at checkout. Should I refresh the page?
Due to high volumes of traffic, you may experience a queue during checkout. If this happens, please do not refresh the page, as you may lose your place in the queue.
Can I use a Buy Now, Pay Later option during the event?
Our Buy Now, Pay Later options will still operate as normal during the Black Friday Shopping Event. For more information on payment options, please read the dedicated payments section of our FAQs.
The Bundle and Save offer isn’t working for me. Why?
During the Black Friday Shopping Event, you’ll be able to purchase any 5 Bottoms styles for £40 (excluding Intimates and Outlet styles).
Selected items in the Bottoms Collection will also be included in the ‘10 for £70’ offer. This will be clearly displayed on the product page if applicable.
Can I have my order gift-wrapped?
Unfortunately, our Gift Wrap service will be temporarily unavailable during the Black Friday Shopping Event to ensure all orders are processed quickly.
Will I be able to select Express Delivery?
Due to the influx of orders, our Express Delivery services will be temporarily unavailable. We are working to ensure all orders are picked, packed, and dispatched as quickly as possible.
Can I cancel or make changes to my order?
Our Client Services team may be able to cancel your order if contacted as soon as possible, though amendments cannot be made during promotional periods. If you wish to cancel, please provide:
- Order number
- Email address
- Shipping address
- Items ordered
- Date your order was placed
- Details of your cancellation request
If we cannot fulfil your cancellation request and you would like to return your order, you can register your return using our Returns Portal.
Can I make changes to my shipping address?
Please contact our Client Services team promptly. They will do their best to amend your address if the order has not yet been processed. If they are unable to make the change, please reach out to your local courier.
I didn’t manage to purchase everything I wanted to during the sale. Will you be restocking?
No restocks will occur during the Black Friday Shopping Event. To be notified of a restock, click ‘Notify Me’ on the product page of the desired item. Outlet items will not be restocked once sold out.
I haven’t received an order confirmation email. Has my order been placed successfully?
If you don’t receive a confirmation email after placing your order, please:
- Check your bank statement for a pending payment.
- Check your Junk or Spam inboxes.
- If you still can’t find the email, please contact Client Services with your order details.
Where is my order? Are there shipping delays?
Due to high order volumes, you may experience a slight dispatch delay. Once your order is shipped, you will receive a tracking link. You can also review expected timeframes here.